FAQs
Find answers to common questions about Winning Plus online casino. Get help with registration, payments, games, and more.
Is Winning Plus legally authorized to operate in Philippines?
Yes, Winning Plus holds valid Curacao eGaming master license (#8048/JAZ) and operates under Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework. We are fully compliant with all local gambling regulations and maintain strict security standards to protect player information and funds.
What is minimum age requirement for registration?
Players must be 21 years or older as per Philippine Republic Act 9487 (responsible gaming legislation). We strictly enforce age verification through ID validation during the KYC process. Underage gambling is prohibited and any accounts found violating this policy will be immediately suspended.
Can I maintain multiple accounts under same identity?
No, Winning Plus policy strictly prohibits duplicate accounts per individual. Violation results in permanent account suspension and fund forfeiture. Each player is limited to one account to ensure fair play and proper bonus distribution. Please contact support if you need assistance with your existing account.
What are minimum deposit and withdrawal thresholds?
Minimum deposit: 100 PHP; minimum withdrawal: 300 PHP; maximum single withdrawal: 50,000 PHP (100,000 PHP for VIP Gold tier and above). We offer instant deposits through GCash and PayMaya, with withdrawal processing times of 8-20 minutes on average. VIP members enjoy higher withdrawal limits and priority processing.
How long does withdrawal processing require?
Standard processing: 8-20 minutes; during bank maintenance windows (typically 01:00-03:00 daily): up to 2 hours; cryptocurrency USDT: 5-10 minutes. Processing times may vary during peak hours or for larger withdrawal amounts. All withdrawals require 1x rollover requirement completion before approval.
What payment methods support instant deposits?
GCash, PayMaya, and USDT (TRC-20) offer instant crediting; bank transfers may require 5-15 minutes during business hours. We support all major Philippine banks including BDO, BPI, Metrobank, and UnionBank. All payment methods are secure and protected by advanced encryption technology.
Does Winning Plus offer demo play mode?
Yes, 90% of slot games and fishing arcade titles support "Try for Fun" mode without registration requirement. Live dealer and sportsbook require real money account. Demo mode allows you to practice game mechanics and understand features before playing with real money at Winning Plus.
What happens if game disconnects during active round?
All incomplete game rounds automatically resolve based on pre-determined outcomes within 24 hours; winnings credited to account balance automatically. Our system maintains complete game state records to ensure fair resolution. Check your game history for updates on disconnected rounds.
Which games contribute to wagering requirements?
Slots: 100%; fishing games: 100%; live casino: 10%; sportsbook: varies by odds (minimum 1.50 decimal). Table games and card games typically contribute 10-20%. Check specific bonus terms for detailed contribution rates. Some high RTP slots may be excluded from bonus wagering.
Are there wagering requirements on bonuses?
Yes, welcome bonus carries 25x rollover on deposit + bonus amount; reload bonuses: 18x; free spins: 30x on resulting winnings; cashback: 1x turnover. Wagering requirements must be completed within 30 days for welcome bonus and 7 days for other bonuses. Maximum bet while bonus is active: 500 PHP per spin.
How is VIP status calculated and upgraded?
Based on 30-day cumulative deposit volume: Silver (10,000 PHP), Gold (50,000 PHP), Platinum (200,000 PHP), Diamond (500,000 PHP); upgrades automatic, downgrades do not occur. VIP benefits include higher withdrawal limits, personalized account manager, exclusive bonuses, and faster withdrawal processing.
Is Winning Plus app available for direct download?
Android users can download APK directly from official website; iOS users can add progressive web app to home screen via Safari browser for native-like experience. Our mobile app offers the same features as desktop with optimized touch controls and push notifications for bonuses and promotions.
What should I do if I forget login password?
Click "Forgot Password" on login screen, select SMS or email verification method, follow 6-digit OTP reset procedure. For security reasons, we'll send a reset link to your registered email or SMS. Create a strong password with uppercase, lowercase, numbers, and special characters. Enable 2FA for additional security.
How to resolve game loading issues or lag?
Clear browser cache and cookies; ensure stable internet connection (minimum 3 Mbps); switch between Wi-Fi and mobile data; disable VPN services that may interfere with geo-verification. Update your browser to the latest version and try using Chrome or Firefox for optimal performance at Winning Plus.
How do I contact customer support team?
Access 24/7 live chat via website bubble icon; WhatsApp hotline +63-917-XXX-XXXX; email [email protected]; average response time under 90 seconds. Our support team speaks English, Tagalog, and Cebuano. For urgent issues, live chat is recommended for immediate assistance.